Residential FAQ’s

  • Please check all points of protection and review your users guide before calling for service.
  • After hours telephone support is chargeable per call.
  • Test your system monthly.
  • Review your systems operation with your Emergency Contacts and Key Holders, advise them of any changes to your system.
  • Contact Illinois Alarm in writing for any changes in your Emergency Contact and Key Holder information

Don’t worry, our first step is to contact you before the police. You will be asked to provide your unique security code, which will prevent a unwanted dispatch.

To let us know about a false alarm, or to get assistance, you can always call us at 708.366.2400 Extension 7

Yes you can, as long as you are a Illinois Alarm subscriber. Our U.L. Listed Central Station will contact you at the time of this instance.

Yes we do as long as you are still a current Illinois Alarm subscriber. Please contact or call us 708.366.2400 and we will be happy to assist you.

Of course, we offer two radio options, for alarm monitoring. This provides you the same security as a phone lined at a comparable price.

Yes we are licensed by the State of Illinois. Our Private Alarm Contractor Agency Number Is 127-000167.

Illinois Alarm is family owned and operated for over 35 years.

Please contact us at 708.366.2400. If you are staying in the Chicagoland area, we would be happy to install and monitor your new location. If your service needs to be cancelled at the residence your moving from, we require 30 days written advanced notice, either by certified mail or email to  Early termination fees may apply.

Illinois Alarm’s U.L. Listed Central Station located in Elk Grove Village, provides 24 hour, 7 days a week, 365 days a year monitoring.

Yes we do, we offer systems from both Bosch and Interlogix. In a flash you can arm or disarm your system, as well as receive real time text or email alerts.  Please contact us at or give us a call at 708.366.2400 Extension 17.

Please give us a call at 708.366.2400 Extension 17 or email and a sales representative will be able to assist you. If you are an active Illinois Alarm customer with an older system, and your system needs to be upgraded, you will receive 20% installation off and one free month of monitoring.

Illinois Alarm can service a variety of manufactured systems. Let us be your choice when you think about security. We can re-program your system and provide you quality service that you want and deserve.

Please contact us at or give us a call at 708.366.2400 Extension 17.

We sure do. We provide our current subscribers with three options, $50.00 Visa Gift Card, $75.00 Service Credit to their account, or $125.00 Equipment Upgrade Credit.  Your referral must become an Illinois Alarm subscribe within one year of your referral.

Yes we do. A Security Service Agreement with Illinois Alarm covers parts, labor and or inspection testing. Illinois Alarm Service is not responsible for equipment, parts or labor which is damaged by abuse, negligence, remodeling, criminal acts, non-production parts, or Acts Of God.


Our  testing includes inspecting of individually installed devices and communication to our U.L. Central Station or your local municipality.

If your question was not posted here, please feel free to contact us by email or call us 708.366.2400.